How can we help?
Support for the Obsius POS iPhone, iPad, Android and web apps, operated by Salientt Maldives.
Contact support
For account access or technical help, email hello@salientt.co.
Include your business name, the affected order number if relevant, your device and app version, and what you were trying to do. A screenshot with customer and payment details hidden can help. Do not send passwords, verification codes, card details or unnecessary customer information.
If you are a customer asking about an order, delivery or refund, contact the business you purchased from first. Obsius provides its software and does not fulfil the business’s orders.
Common questions
How do I sign in?
Use your existing Obsius staff account. Your business owner or manager must add you to the correct business and enable mobile app access. If you cannot remember your password, use Forgot password on the sign-in screen. Never share your password or verification code with support.
Why is a screen or action missing?
Sales, preparation, deliveries and reports depend on your business modules, branch access and assigned permissions. Ask your owner or manager to check these settings. If you belong to several businesses, make sure the correct business and branch are selected.
Can I use the app offline?
An internet connection is required to load business data and save changes. Offline checkout is not supported. Reconnect before saving a sale, recording a payment or updating an order or delivery. Check the latest order status before trying an interrupted action again.
Where are my deliveries?
Rider Home shows assigned deliveries. The Deliveries tab contains available deliveries and history. Orders must be ready and within your permitted business and branch before they are available to pick up. Availability also depends on your business settings and rider access.
Does recording a payment charge a card?
No. Recording a payment updates the business’s payment records; the current mobile app does not take payment-card numbers or charge a card. If an amount or payment status is incorrect, ask an authorized manager to review it before recording another payment.
How do receipt sharing and customer calls work?
Share receipt generates a temporary PDF and opens your device’s share sheet. Call customer opens your phone app with the saved customer number. Check the recipient or number before continuing. Copies you save or send to other apps are managed by those apps and are not removed by Obsius’s receipt-cache cleanup.
Privacy and account deletion
You can request account or data deletion without signing in. Requests are verified and reviewed; removing a staff account does not automatically erase a business’s accounting or audit records.